Information we collect
We collect personal details that you provide directly, such as your name, email address, and information about your pet's care requirements. We also collect limited technical data for website performance and security.
How we use information
Information is used to respond to enquiries, deliver services, and keep accurate care records. We may also use anonymised insights to improve our services and website experience.
Legal basis
We process data based on consent, contractual necessity, and legitimate interests such as maintaining quality and safety standards for pets in our care.
Data storage and retention
We keep records only as long as needed to provide services and comply with legal obligations. Access is limited to authorised team members and stored using secure systems.
Your rights
You may request access to your data, corrections, or deletion where applicable. To make a request, contact us by email and we will respond within a reasonable timeframe.
You may also raise concerns with the UK Information Commissioner's Office if you believe your rights have not been respected.